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Orders
usually ship out within a day or two and another email confirming shipping
information to customers at the end of the business day when orders are
actually shipped out along with receipt and tracking information if
applicable.
If your order was placed and payment is cleared before 4 P.M. PST, we will
do our best to ship it out on that same business day. Otherwise, it will
ship on the next business day.
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Due
to the nature of the products, returns will not be accepted and all
returns, refunds, or exchanges must be approved by MegaFos before any
products are returned.
All
products ordered specially by the person are NOT
subject to cancellations.
Due to the nature of our product line, returns will only be accepted for
products damaged upon shipment to the customer and still these returns
must be authorized by MegaFos
before product(s) is returned. MegaFos
will replace, refund, or credit your account for returned product(s) at
MegaFos's discretion.
Special exceptions may be made on a case-by-case basis determined
by MegaFos.
In this event, returns are subject to deductions for
shipping costs and a 25% restocking charge and must be returned within a
seven (7) day period from date of receipt of product(s).
No refunds will be given for products returned without authorization from
MegaFos and shipping instruction must be obtained from MegaFos. The
customer will not authorize returns after seven (7) days of receipt of
products.
The
following items may NOT be returned:
Used
merchandise
Special orders
Custom made items
Items that have been modified by the customer
Shipping & Handling Charges (SHC) are non-refundable
For
any exchange or refund, we need the original receipt or a record of the
purchase in our system, and the product must be in its original condition,
including the box, packaging, and all accessories.
Charges
for delivery services are nonrefundable after the
services have been performed.
Missing accessories:
The value of missing items will be deducted from the credit amount of a
return. For even exchanges, we will exchange what the customer returns
(e.g., box for box, manual for manual, etc.)
For
any product received that is not the product ordered, we will exchange the
item at no additional cost upon verification. Proof of purchase (e.g.
order confirmation, packing slip or record of purchase in our system) is
required for all returns.
Any returns mailed to us without a pre-approved RMA may be refused
without notice
and
automatically returned and a handling fee assessed. An
RMA is valid for 10 days.
You will be responsible for all shipping and insurance charges for
returns, unless otherwise indicated. If you choose not to insure your
package, and we do not accept return of the product, you will be
responsible for any loss or damage.
Upon our acceptance of the merchandise in like new condition in
conformity with this policy, the purchased price will be credited to
your credit card account or a refund check will be mailed.
Allow 14 days (not including delivery time for mail refunds) from when
we accept your returned Product for the processing of your credit.
Additional charges may be assessed for products returned with any missing
items such as manuals and/or accessories.
For products that we verify to
be defective, we will reimburse you for your original shipping expense on
the Product that you return or exchange.
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